Question 1

What is FDM 3D printing?

Accepted Answer

FDM (Fused Deposition Modeling) is the most popular 3D printing technology. It works by depositing layers of heated material (filament), which cools and solidifies to create a three-dimensional object. This technology offers excellent value for money.

Question 2

What materials do you offer?

Accepted Answer

We print with three materials: PLA (universal, biodegradable), PETG (durable, waterproof) and TPU (flexible, rubber-like). Each material has its applications - we advise on choosing the right one for your project.

Question 3

What quality are the prints?

Accepted Answer

We print with layer heights from 0.1mm to 0.3mm, depending on project requirements. Thinner layers give smoother surfaces but extend print time. For most applications, we recommend 0.2mm as the optimal compromise.

Question 4

What file formats do you accept?

Accepted Answer

We prefer STL, 3MF and OBJ files. If you have a file in a different format - contact us, we'll try to convert it. No file? We can design a model from scratch based on your description or sketches.

Question 5

How do I order 3D printing?

Accepted Answer

Send us your 3D file or project description via the website form, email or Messenger. Within 24 hours you'll receive a free quote. After approval, we start production.

Question 6

Is the quote binding?

Accepted Answer

No, the quote is completely free and non-binding. You can take your time to consider the offer. We only start work after your approval.

Question 7

How much does 3D printing cost?

Accepted Answer

Prices start from 10 PLN. The final price depends on model size, chosen material, infill amount and print time. Each order is quoted individually - send your file for a free quote.

Question 8

What affects the price?

Accepted Answer

The price is affected by: model size (material consumption), material type (PLA/PETG/TPU), infill percentage, print time and geometry complexity requiring supports.

Question 9

How can I pay?

Accepted Answer

We accept bank transfer or payment upon personal pickup. Payment details are arranged when accepting the quote.

Question 10

How long does fulfillment take?

Accepted Answer

Most orders are completed within 1-3 business days from quote acceptance. Time depends on project complexity and current workload. Urgent project? Contact us - we'll try to help.

Question 11

Can I pick up in person?

Accepted Answer

Yes! We offer personal pickup in Kraków (Nowa Huta district) at no extra cost. Pickup time is arranged individually via email or Messenger.

Question 12

How does shipping work?

Accepted Answer

We ship via courier to any address in Poland. We carefully pack every order to ensure it arrives undamaged. Shipping cost is determined with the quote.

Question 13

Do you ship internationally?

Accepted Answer

Currently we only ship within Poland. If you need international shipping - contact us, we'll try to find a solution.

Question 14

Do you design 3D models?

Accepted Answer

Yes! If you don't have a ready 3D file, we can design a model from scratch. Just send sketches, photos or a written description of what you need.

Question 15

How much does 3D design cost?

Accepted Answer

Design price depends on complexity. Simple models from 50 PLN, more complex ones are quoted individually. After design, you receive the file for your own use.

Question 16

Can I request design revisions?

Accepted Answer

Yes, iterations and revisions are included in the design price. We send previews for approval at every stage until you're satisfied with the result.

Frequently Asked Questions

General

Ordering

Pricing and Payment

Fulfillment and Delivery

Design

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